Returns & Refunds

Every LayerLark item is 3D printed to order after you buy it, so we handle returns a little differently from a warehouse store.

Damaged, defective, or wrong item

If your order arrives damaged, has a printing defect, or isn't what you ordered, we'll make it right.

Email layerlark3d@gmail.com within 30 days of delivery.
Include your order number and a clear photo of the problem (and of the packaging, if it was damaged in transit).
After we review it, we'll send a free replacement or give you a full refund to your original payment method, whichever you prefer.
You usually won't need to send the item back. If we do need it, we'll email you a prepaid return label.

Change of mind

Because items are made to order, we can't accept returns or exchanges for change of mind, including the wrong size or color when the item matches what was ordered.

Cancellations

Need to cancel? Email us as soon as possible. If your order hasn't started printing, we'll cancel it and refund you in full. Once printing has started, we can't cancel it.

Refund timing

Approved refunds go back to your original payment method. They're usually processed within 5 business days, but your bank may take longer to post them.